Delivery Orders

Go to Inventory → Overview. The Delivery Orders card shows how many deliveries are ready to process.

Click the card to open the delivery list. Use filters:

• Ready — all required stock is available; can be validated now
• Waiting — some products are not yet in stock (waiting on a receipt or production order)
• Scheduled Date — filter by expected delivery date

Each row shows: Sales Order reference, customer, destination, scheduled date, and status.

Sort by Scheduled Date ascending to prioritise oldest/most urgent deliveries first.

Click a delivery with “Ready” status to open it.

The delivery form shows:

• Source — the sales order that triggered this delivery
• Scheduled Date — the requested delivery date
• Delivery Address — customer’s shipping address
• Carrier — shipping method (if configured)

The Detailed Operations tab lists all products to pick:

• Product — what to pick
• Demand — quantity ordered
• Done — field to enter the actual quantity picked

Review the demand quantities against actual stock before confirming.

If your warehouse uses a Pick → Pack → Ship workflow (multi-step delivery), processing works in stages:

1-step delivery (default): Pick directly into the delivery order. 2-step delivery (Pick + Ship): A separate pick order is generated first. 3-step delivery (Pick + Pack + Ship): Three separate operations.

For 1-step delivery:

1. Enter the actual Done quantity for each product line.
2. If picking exactly what was ordered, click Check Availability → quantities auto-fill.
3. For any shortfall, enter the available quantity in Done.

Print the Packing Slip (Print → Delivery Slip) to include in the shipment.

After confirming the quantities are correct and products are physically packed:

Click Validate.

If you delivered the full quantity:

• Stock is deducted from the warehouse
• The sales order delivery status updates to “Done”
• The customer’s portal shows the delivery as completed

If you delivered less than the full quantity, a dialog appears:

For carrier-managed shipments, integrate Odoo with your shipping provider to print labels and get tracking numbers.

Go to Inventory → Configuration → Delivery Methods. Click New:

• Carrier — select FedEx, UPS, DHL, or your regional carrier
• Integration — enter API credentials from your carrier account
• Pricing — fixed fee, based on weight, or real-time carrier rates

On the delivery order:

• Set the Carrier field
• Click Generate Labels to get a tracking number and printable shipping label
• The tracking number is stored on the delivery and shared with the customer via the portal

When a customer returns goods:

1. Open the original delivery order.
2. Click Return at the top.
3. In the return dialog, select which products to return and the quantities.
4. Click Return — a reverse transfer (receipt) is created.
5. When the goods physically arrive, validate the return receipt.
6. Stock is added back to your warehouse.

To issue a refund, go to the linked sales order → Invoice → Credit Note.